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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Embed contact form on contact page
      Answered
      Hi there, we are using the contact form through the web widget on our contact page. That means users need to first open...

      Posted Jun 01, 2021 · Patrick Lemmer

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      Start chat with one visitor
      Answered
      Hi. I used zendesk widget chat some years ago. I remember that I was able to trigger chat specifically to one determin...

      Posted May 27, 2021 · Chaim Ben

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      Internal Chat Option for communicating with other internal teams
      Answered
      We are looking for the option to initiate a chat with an internal team (for example Tier 2/ 2nd level support).  We want...

      Posted Apr 29, 2021 · Carmen Paolucci

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      How can I design the widget to what I need?
      Answered
      I want to use part of the widget features, that it will provide suggestions when customer put a question. If the custome...

      Posted Apr 29, 2021 · Potter Song

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      Exclude IP-adress from accessing the Chat
      Answered
      Hello,  i read this post : https://support.zendesk.com/hc/de/articles/203663706-Beschr%C3%A4nken-des-Zugriffs-auf-Zende...

      Posted Apr 21, 2021 · Daniel Cancarevic

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      Can I send more than name and email in web widget authenticantion?
      Answered
      1) In web widget authenticantion, can I add more info than name and email in payload?Reference: https://support.zendesk....

      Posted Apr 07, 2021 · Douglas Franco

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      how can I integrate my Zendesk Chat with articles in Guide ?
      Answered
      Hello,  Is anyone have an idea how to have an answer bot but on Zendesk chat, I have tried to integrate it but did not ...

      Posted Mar 31, 2021 · Imane Moujahid

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      Twitter tweeds show in my Email but not direct in Zendesk
      Answered
      Hi, I am new to Zendesk and I am trying to set up Twitter.   Now I get Twitter tweeds to my email address. I do not g...

      Posted Mar 30, 2021 · Kundenservice

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      Hiding the Chat widget on mobile devices
      Answered
      This is a continuing discussion about the article Hiding the Chat widget on mobile devices in the developer documentatio...

      Posted Mar 26, 2021 · Zendesk Team

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      Help Centre Chat Auto-Populate name, email fields from Redirection
      Answered
      I want to auto-populate the name and email field in Help Center Chat Pre Form or Offline Form whenever somebody is comin...

      Posted Mar 24, 2021 · Rishabh Mehta

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