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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      How to hide chat/widget from non-logged in users?
      Answered
      I have been wanting to hide the chat/widget from users that are not logged in to the Help Center and have it appear when...

      Posted Feb 12, 2021 · David Nguyen

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      Unread Chats on desktop chatlabel
      Answered
      Hi,  I am trying to implement a functionality on desktop site where if the chat popup hidden and a new message arrives,...

      Posted Mar 19, 2021 · Ahsan

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      Chat Widget Question
      Answered
      Currently we are trying to disable the widget on our website until we work on some of the chat widget properties and con...

      Posted Mar 18, 2021 · Blake Grant

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      Opening a hidden widget...
      Answered
      I would like to add a button on a website that pops up a chat. So the chat should not be available directly on the websi...

      Posted Mar 18, 2021 · René Rübner

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      Zendesk Chat - Android attach file issue
      Answered
      To attach file to chat we have method - chatProvider().sendFile(File file, FileUploadListener fileUploadListener); The p...

      Posted Mar 04, 2021 · Станислав Клейников

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      How to keep chat widget collapsed even when an agent is online?
      Answered
      Is there a way to make sure the widget stays collapsed/minimized regardless if there is an agent online or not?We alread...

      Posted Feb 26, 2021 · Lucas Lima

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      Allow .har files to be uploaded via chat
      Answered
      We have recently launched a new product and one of the troubleshooting steps we have is for our customers to obtain a .h...

      Posted Feb 25, 2021 · David Noland

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      Can I change the positioning of a web widget?
      Answered
      On our site we have an idea to put a chat widget in place of the form. We want the widget not to be tied to the bottom r...

      Posted Feb 24, 2021 · Yuliia Bon

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      Customer name in incoming chat
      Answered
      Hello!   My company uses the chat option and we love it. One thing we would love to do is to be able to see the name o...

      Posted Feb 12, 2021 · Eric Cheadle

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      FAQ in Zendesk Chat
      Answered
      Hello          Can we show complete FAQ (knowledgebase) in zendesk chat?  Currently FAQ appear when i type in search bu...

      Posted Feb 09, 2021 · Pankaj Singh

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