Recent searches

No recent searches

Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

New post
Show all
    Sort by recent activity
      Web Widget: Overwrite the users url
      Answered
      Hi, We are utilizing the web widget on our internal site, and are having security issues with the users URL being inclu...

      Posted Jan 18, 2021 · Phil Stewart

      4

      Followers

      0

      Votes

      2

      Comments

      Chat opener message
      Answered
      I have noticed on the various Zendesk support sites that when you open the web widget you immediately get a couple messa...

      Posted Feb 04, 2021 · Scott Franke

      3

      Followers

      1

      Vote

      1

      Comment

      Zendesk Guide Integration to Chat Widget
      Answered
      I have Zendesk Guide Enterprise but when I navigate to Chat--> Settings --> Widget, I don't see the option to modify the...

      Posted Jan 27, 2021 · Torsor Kotee

      2

      Followers

      0

      Votes

      2

      Comments

      How can I send a message as the user and agent to the web widget?
      Answered
      I have a chatbot that I'd like to transfer over to the web widget for a live agent. I need to inject the chat history fr...

      Posted Jan 22, 2021 · Austin Jones

      2

      Followers

      0

      Votes

      4

      Comments

      Duplicate ticket with social messaging
      Answered
      I have some doubts regarding Line OA integration on Zendesk. When a customer contacts our agent via Line OA, it appears ...

      Posted Jan 22, 2021 · Yensira Tantitakurn

      3

      Followers

      1

      Vote

      1

      Comment

      Downloading past chats
      Answered
      I am wondering if it is a possibility to download chat history onto a file separate from Zendesk?  I've had a look on t...

      Posted Jan 07, 2021 · Artisan Furniture

      3

      Followers

      1

      Vote

      1

      Comment

      Chat integration in my CRM
      Answered
      Good morning, I am actually developing a CRM. My client asked me to integrate a chat that would allow logged CRM's use...

      Posted Jan 04, 2021 · Mauro Cassani

      2

      Followers

      1

      Vote

      1

      Comment

      How to minimize the widget
      Answered
      Recently the chat in our website started to appear open like this: We would like it to show like this: I have been...

      Posted Jan 08, 2020 · Vybs

      6

      Followers

      0

      Votes

      6

      Comments

      Why does the alarm siren go off every time I connect even if I have it disabled?
      Answered
      This siren has shaved years off my life as I nearly have a heart attack every time it goes off. It's part of our agent o...

      Posted Sep 24, 2019 · Kelsey H

      6

      Followers

      0

      Votes

      7

      Comments

      Department Offline Status
      Answered
      Background: Our company has several products / services (over 10) that we sell our clients. It is impossible for one tea...

      Posted Sep 24, 2019 · Permanently deleted user

      7

      Followers

      0

      Votes

      7

      Comments