Recent searches
No recent searches
Q&A - Talk and text
Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.
Show all
Sort by recent activity
Ticket Forms and Talk
Answered
We have 2 brands, and each brand has their own form. Both brands use Talk and each brand has their own phone number. One...
Posted Aug 27, 2021 · MineralTree | Support
2
Followers
0
Votes
1
Comment
Hello, Is there a creative solution, workaround for the following use case? Agent is in Groups: Group 1 Group 2 Gr...
Posted Aug 27, 2021 · Amanda Gunn
2
Followers
1
Vote
1
Comment
Talk - outbound caller ID
Answered
We service many different brands so we need to make sure our outbound calls are branded correctly. 1) We would prefer t...
Posted Aug 18, 2021 · Dana Coffman
2
Followers
0
Votes
1
Comment
Hello, I was advised to open up a support ticket after posting this under "Talk Q&A", let me know if this is not the ri...
Posted Aug 16, 2021 · Zach Peck
3
Followers
1
Vote
2
Comments
I want to implement an outbound call function. My method is to put the outbound dialer in the app. My dialer is an ifram...
Posted Aug 09, 2021 · 张文辉
3
Followers
0
Votes
2
Comments
I'm unable to hear customers nor can they hear me
Posted Aug 07, 2021 · Brian Marshall
3
Followers
0
Votes
2
Comments
Talk Partner vs Port forwarding
Answered
Hello out there.I thought my request was more common, but unfortunately both Zendesk support and their sales department ...
Posted Aug 05, 2021 · Beefit Support
3
Followers
0
Votes
1
Comment
When I press to accept it hangs up the call.
Posted Jul 28, 2021 · Maria
4
Followers
1
Vote
2
Comments
Digital line to support IVR
Answered
IssueDigital lines do not support IVR and I can not have a web widget without using a digital line. But, I need IVR. En...
Posted Jul 22, 2021 · Francisco Manalo
2
Followers
1
Vote
1
Comment
Zendesk Talk Transfer Failure
Answered
Has anyone encountered challenges transferring calls? We had experience transfer failure a couple of times lately.
Posted Jun 30, 2021 · Leo Medalla
2
Followers
0
Votes
1
Comment