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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Using different audio devices with ZenTalk
      Answered
      In my current VOIP software, I have it configured so when I receive a call, it rings to my *default audio device* (lapto...

      Posted Mar 09, 2021 · Bryce Petrick

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      Talk - Forward to external number during certain hours
      Answered
      We have an answering service that handles early morning calls (3a - 5a). Once our team arrives in the morning, they begi...

      Posted Nov 21, 2018 · Danny Koss

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      Zendesk talk capabilities
      Answered
      Could you please list for me which telephone systems supported by Zendesk talk?

      Posted Jun 22, 2021 · Hesham Mahmoud

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      Zendesk Talk - Auto-Answer Call Feature
      Answered
      Hi there! I can't find the option to enable the auto-answer for our agents. Is there a way to activate it? Has it been...

      Posted May 12, 2021 · CPM BCN Infrastructure

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      Overseas Echo/Delays
      Answered
      We have team members overseas who have 3-5 second delays and echos on all of their Zendesk Talk calls.  We have tested w...

      Posted May 11, 2021 · Patrice Novak

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      Removing Signature from SMS text?
      Answered
      Hi everyone! I would like a signature for emails, but would like to remove the signature for SMS text. Has anyone figur...

      Posted Apr 05, 2021 · Vivian Ye

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      How to measure productivity percentage in ZD Talk?
      Answered
      How cna I measure what my agents productivity percentage is in ZD Talk?

      Posted Mar 15, 2021 · Adela Turbett

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      How can I create IVR for outside business hours?
      Answered
      How can I create IVR for outside business hours? For example, outside of business hours I would customize a message stat...

      Posted Mar 04, 2021 · Melissa Frechette

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      Zendesk Talk Error Messages
      Answered
      I constantly get error messages at the top-right corner of my screen saying:  "Zendesk Talk encountered an error.  Try e...

      Posted Sep 24, 2019 · Neil Snorten

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      Zendesk always popup in new tab from window.open()
      Answered
      CTI in our telephony system, use window.open() to pop-up to zendesk ticket page after agent received a call because Zend...

      Posted Apr 12, 2018 · Niyom Pattanakul

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