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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Call Routing - Direct Dial an Agent
      Answered
      I did a search and did not see the specific use case so my apologies ahead of time if this is an "easy", "no brainier" t...

      Posted May 08, 2017 · Chris Lambert

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      Can hold music be changed?
      Answered
      We need more upbeat music while callers are waiting if they don't choose option 1 to leave a message. Are there options?...

      Posted Jul 15, 2016 · Jill MacAfee

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      Is there a way to automatically make abandoned calls into tickets?
      Completed
      This would be awesome for us because currently only voicemails are being created as tickets and we have to manually trac...

      Posted Dec 08, 2015 · Heather Brooks

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