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Q&A - Talk and text
Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.
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Hi Zendesk! I discovered that the phone schedule is not the end-all-be-all. If agents do NOT go offline (accidentally f...
Posted Feb 14, 2024 · Nastassya
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Hey, I'm not clear on how to do if I have a ticket that was initially a phone call and I need to reply with an email lat...
Posted Apr 21, 2021 · Andre
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4
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Hello there! I'm wondering if the report is accurate about agent missed call leg data. I'm showing some agents has 13-20...
Posted Apr 09, 2023 · Rey Magoncia
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8
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Language Call routing?
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Hi, I'm working for a company that deals with calls from different countries in the EU, we have Customer support staff w...
Posted Nov 03, 2023 · Jamie Mcloughlin
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6
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Hi team, I need help because when an agent makes a call using Talk, if Zendesk for business reason is also open in a sec...
Posted Mar 29, 2024 · Rosa Lo Re
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wait music
Answered
Hello completelky new to Zendesk. It's pretty intuitive - however, I was asked to upload new MP3s one was for a Wait m...
Posted Aug 27, 2021 · Peter Francese
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Hi there! Sometimes my team will proactively contact people via SMS, if the person replies it comes through as a bra...
Posted Jan 18, 2022 · Harley Gilbert-Rolfe
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4
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I followed the steps provided by the team in the following link with no results. I have tried both Brave and Chrome wit...
Posted Feb 28, 2024 · Jeremy
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5
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Posted Mar 07, 2024 · Hui Lei
3
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3
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Hello, I find myself in a complicated situation I have 2 completely separate lines for 2 antities and in no case, the ag...
Posted Feb 08, 2024 · svetlana CHITOROAGA
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