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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Can you prioritize certain call types that are holding?
      Answered
      Is there a way to prioritize calls that are holding depending on the menu option they choose in our IVR? I have clients ...

      Posted Apr 14, 2023 · Brian Powers

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      Call someone based on a High priority ticket
      Answered
      When a system down / high priority ticket comes in outside of normal working hours (A set conditions set are met). We w...

      Posted Jan 17, 2023 · Keelan Pannell

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      Caller ID for Incoming Voicemails?
      Answered
      Does anyone know if there is a feature to enable Caller ID for incoming voicemails? Thanks. 

      Posted Jun 20, 2023 · Lupita Soto

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      support and talk
      Answered
      how can i make a ticket in support the text the customer instead on emailing?

      Posted Jun 16, 2023 · Capital Tech Repairs

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      Supervisor Conexon Connect
      Answered
      We are having issues with calls dropping, any sugguestions?

      Posted May 11, 2023 · Kimmie Nicas

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      Delete Talk Data
      Answered
      Is it possible to delete talk data.  I had a customer inadvertently call in 25 times during our team meeting when all ag...

      Posted Apr 17, 2023 · Hutton, Spencer

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      Installing Zendesk Talk as a softphone
      Answered
      We are using the Jabra Engage 50 ll. It uses an auditory signal for incoming calls from connected softphones. Zendesk Ta...

      Posted Mar 20, 2023 · Irjen Schamphelaere

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      What are the instances in a call not generating a ticket
      On the 25th of February we had a large number of inbound calls between 9:30am to 10:30am, not all these calls generated ...

      Posted Mar 14, 2023 · Mat Lord

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      Outbound calls that went to customer's Voicemail
      Answered
      Is there a way to get the number of outbound calls that went to customers Voicemail? I know those kind of calls are tagg...

      Posted Dec 14, 2022 · Jahn

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      Hide Caller ID
      Answered
      Is it going to be possible to remove caller ID on Zendesk talk?We want to be able to call customers but we don't provide...

      Posted Oct 18, 2022 · One Retail Group Limited

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