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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Best way to temporarily shut down phone lines?
      Answered
      Hi there! We're new to Zendesk and are in the process of rolling out Zendesk Enterprise to our team. I'm trying to figur...

      Posted Oct 14, 2022 · John Burke

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      Post Call Survey
      Answered
      I would like to add a post call survey for my agents once an inbound call ends. Are there any reference articles for how...

      Posted Sep 22, 2022 · Marques Burgess

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      Allow Talk Admins To Listen to Live Calls
      Answered
      Hi There, we are a relatively small organisation and I am the admin and fulfil team leader responsibilities for Zendesk....

      Posted Sep 14, 2022 · Rachel Martin

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      Talk call back request while agents are offline
      Answered
      Hi there, we use Zendesk Talk only in offline modus, meaning we only make outgoing calls to customers, but don't offer ...

      Posted Sep 08, 2022 · mokebo Operations

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      Ticket Forms to represent calls and messages
      Answered
      We are looking to create a form type that would automatically assign calls to a form named "external call" and for messa...

      Posted Aug 30, 2022 · Jacquelyn Redington

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      Calls not routing correctly
      Answered
      Hi, we have the issue that we have multiple lines, so when an agent is making outbound calls and they want to ring the ...

      Posted Aug 23, 2022 · Catriona Jamieson

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      Continuing to have poor reception with ZD Talk
      Answered
      Hi everyone!Just seems as the frustration in the quality of our calls never ends! It would be spectacular to connect wi...

      Posted Aug 04, 2022 · Nikki Mier

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      Voicemail with options for the basic business information
      Answered
      I would like to check if Zendesk allows merchants to record the basic information of our business such as store informat...

      Posted Aug 02, 2022 · Sangi Mok

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      Why would I use RingCentral Integration instead of Zendesk Talk?
      Answered
      I'm working through a Zendesk implementation at my company. We already have a RingCentral implementation, primarily used...

      Posted Aug 02, 2022 · Doug Brown

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      Receiving calls in the Zendesk
      Answered
      Yesterday, it became clear to us that we could not receive customers’ phone calls in the Zendesk Mobile App. Only the ch...

      Posted Jul 29, 2022 · David Joris Groenen

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