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Q&A - Talk and text
Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.
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We currently have two teams that can receive tickets via text. Is there a way to differentiate the response based on the...
Posted Jan 10, 2022 · Winston Domingue Jr.
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How do we get our Danish Support phone number into Zendesk in Denmark?
Posted Feb 16, 2022 · Jorgen Svendsen
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Incoming tickets via text
Answered
We allow users to send tickets via test message. Is there a way to attach the user's cell number to their account so we ...
Posted Feb 08, 2022 · Beth Terry
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When I transfer/forward a call from an outside landline number (a Panasonic mobile device) to our Zendesk Talk-line, the...
Posted Feb 04, 2022 · Office
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Hi everyone, We're looking to survey our Talk customers after their phone call is done. We want to be able to send an ...
Posted Jan 20, 2022 · Benny Samuel
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We want to be able to notify our customers when there's an ongoing issue. For instance, something may happen that is not...
Posted Jan 14, 2022 · MineralTree | Support
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Hello, I will often have periods of time when the person on the other end of the line has a hard time hearing me in ze...
Posted Jan 13, 2022 · Scott Mossman
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Talk icon in Support disappears
Answered
Agents keep reporting an issue with the Talk Icon in Support disappearing. If they reset their browser then it appears,...
Posted Jan 12, 2022 · Dana Coffman
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How to hide call recordings?
Answered
Hi, We want to hide call recordings on tickets to agents, how can we do that, is there any workaround to filter those ...
Posted Jan 06, 2022 · Gerardo
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Hi, How can I identify if a call ticket has a recording? is there a way to add a Tag to filter those tickets? Is ther...
Posted Jan 05, 2022 · Gerardo
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