Recent searches
No recent searches
Q&A - Talk and text
Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.
Show all
Sort by recent activity
Hello all, Our colleagues in the hotline are reporting strange issues with accepting calls since a few days: Sometimes...
Posted Dec 22, 2021 · Cedric Easton
11
Followers
1
Vote
13
Comments
For the past few months my team has been reporting issues with losing calls. Below is a screenshot of messages that is d...
Posted Sep 02, 2021 · Lateika Fox
6
Followers
0
Votes
3
Comments
ZenDesk Talk Issues
Answered
We have multiple agents who work remotely taking call center (Talk) calls in our customer service department. Many of t...
Posted Dec 24, 2021 · todd
2
Followers
0
Votes
1
Comment
Hi there, In our Help Centers, if an end user starts a Digital Line call with us from the web widget, then they navigat...
Posted Dec 20, 2021 · Jessica Sills
5
Followers
0
Votes
7
Comments
Recently we have found that Requesters are getting email alerts of phone calls. See screenshot below where they are gett...
Posted Nov 11, 2021 · Sean
3
Followers
2
Votes
2
Comments
Inbound reorganization
Answered
Hi there: When inbounds come in, (calls, emails, or chats) they create a new ticket even if it's from the same user. Fo...
Posted Oct 01, 2021 · Maher Alkhatib
3
Followers
1
Vote
1
Comment
Hi. I would like to find out how to go about adding an external support line to my zendesk support?
Posted Sep 29, 2021 · Gareth Gibbons
2
Followers
0
Votes
2
Comments
I'm on version 2.15 and I can no longer see the option to set talk status in the support app under settings. My coworker...
Posted Sep 23, 2021 · Dustin Wham
2
Followers
0
Votes
1
Comment
One of our agents has requested the ability to add auto-generated live captions (or transcripts after the fact as a work...
Posted Sep 20, 2021 · Scott Pontasch
2
Followers
4
Votes
1
Comment
We use Talk and Monet for WFM. But Talk has very limited statuses for agents. We're looking for an integrated add-on f...
Posted Aug 30, 2021 · Jeff Mooallem
2
Followers
0
Votes
1
Comment