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Q&A - Apps and integrations
Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.
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Hi, Working with Grammarly (Chrome extension), I can fix mistakes in the reply dialog. However, in the side conversatio...
Posted Sep 14, 2021 · Yaniv Dayan
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App not showing conversations
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My app isnt showing the conversation threads. Super frustrating as I need to reply to conversations on the fly. Comes up...
Posted Sep 13, 2021 · Cheryl Kitchener
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Is there any way I can set up a rule where a Zendesk ticket cannot be solved if the JIRA status is not also closed? It ...
Posted Sep 13, 2021 · Danielle
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I have created a custom field 'Related Environment' in both Jira and Zendesk:But the field does not appear to available ...
Posted Sep 09, 2021 · Trena Norcia
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As a dynamice contact centre, we receive updates almost daily. and we need to ensure that our employees know and acknowl...
Posted Sep 08, 2021 · Ramadan Elsayed
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Slack reduce notifications
Answered
We have the Slack integration posting notifications to one of our channels so we know when a new ticket is created or up...
Posted Sep 08, 2021 · Dec Norton
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Hi, I am looking for options to set up reminders for end users in Zendesk Support. I have customers whose contracts ex...
Posted Aug 30, 2021 · Muhammad Aamer Sajjad
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Hey Zendeskers! I have worked in the recent past with a WordPress-based company's support team that uses Zendesk for tro...
Posted Aug 18, 2021 · Terry Hale
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Hi, I am wondering is there a function that we can see all the files uploaded in a case on the right side (red circle o...
Posted Aug 18, 2021 · Midas Cao
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HTML trouble with Zignatures app
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Hello,I'm testing the third party app Zignatures for agent signatures.I've some trouble the HTML Code used and the rende...
Posted Aug 12, 2021 · Renaud Croix
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