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Q&A - Users, groups, and organizations
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Is there a way to add a hyperlink to an Organization field in Support? I am trying to put a link to a document (hoste...
Posted Feb 04, 2022 · Chris Spindler
3
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2
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Create User Account From Ticket
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Hi All, I've been given a challenge and was wondering if it were at all possible. A user would create a ticket requ...
Posted Jan 26, 2022 · Morris Coyle
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4
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Managing organizations and users
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I'm looking for a way to dynamically update users profiles with information that is logged into their organizations prof...
Posted Jan 18, 2022 · Chris Bayliff
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Hi, When an agent is in a group they have access to those tickets, but they cannot assign to another group if the ticke...
Posted Jan 05, 2022 · Kris Scott
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5
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Hello All, first post here, let me know of any etiquette breaches. I have created some new groups and I have assigned ...
Posted Dec 23, 2021 · Paul OConnor
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Hello, A new team member, recently added to our ZD instance found that they don't have the ability to mark/flag a ticke...
Posted Dec 16, 2021 · Tom Lam
8
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10
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Is there any option app, or other feature to add for agents to select a status based on their activity, to track what th...
Posted Dec 16, 2021 · Gerardo
3
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1
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Hi Team,I am in process of migrating users from one instance to another instance. How do I migrate them along with their...
Posted Dec 02, 2021 · James J
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6
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I really hope someone here can help us out real quick. We receive emails from our phone system for recorded messages re...
Posted Dec 01, 2021 · Yvonne P.
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Hey community, So, hopefully an interesting one for you all to think about and any help you offer is greatly appreciate...
Posted Nov 26, 2021 · Dave Smith
3
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2
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3
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