Recent searches
No recent searches
Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
Show all
Sort by recent activity
Export all end users
Answered
How would I export a list of all end users in my instance? I don't seem to have access to create a list even though I'm...
Posted May 26, 2021 · Laura Inostroza
9
Followers
0
Votes
11
Comments
Morning folks! We are running on the Enterprise Plan, and my company has A LOT of organizations, most because we use a ...
Posted Jun 24, 2021 · Pedro Farias
2
Followers
1
Vote
2
Comments
Hi all! I searched the interwebs but could not find anything about this, so you are my last resort. The question at hand...
Posted Jun 17, 2021 · Jonathan Ruh
2
Followers
1
Vote
1
Comment
Is there any chance we could see conditional fields implemented for users and orgs? As an admin, I'd love to be able to...
Posted Jun 10, 2021 · Casey Moore
4
Followers
1
Vote
1
Comment
Hi - we are just onboarding ZD and trying to figure out our groups. Can anyone share any tips on how you have managed gr...
Posted May 28, 2021 · Sonja Stojanovski
3
Followers
1
Vote
2
Comments
We're using Enterprise. Certain Guide articles are viewable only by internal users, as set by the "Visible to" drop-down...
Posted May 24, 2021 · Tom Richards
2
Followers
1
Vote
4
Comments
Former user removal
Answered
I have a user within a customer organization who has one incident logged against his account. He is no longer authorize...
Posted May 14, 2021 · TEDS Inc.
3
Followers
0
Votes
1
Comment
Emails Extract/Export
Answered
Hi, Would it be possible to extract a batch of customer emails on a document (excel/svg/txt) to be able to run some an...
Posted May 07, 2021 · Liza
3
Followers
1
Vote
5
Comments
Setting up agent groups
Answered
I work with a company that has sales agents who need to respond individually to tickets. All tickets should go to the co...
Posted May 06, 2021 · Janet McMonagle
3
Followers
0
Votes
8
Comments
Stats Manipulation
Answered
I am puzzled as a supervisor to see an act like this created by an agent but I need proof. The company I work for does n...
Posted May 05, 2021 · Kasey
5
Followers
0
Votes
3
Comments