Recent searches
No recent searches
Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
Show all
Sort by recent activity
I'm working on creating a report in Explore to look for tickets where the custom date field on the organization's profil...
Posted Apr 22, 2021 · Travis Tubbs
5
Followers
3
Votes
6
Comments
Trigger for Organization update
Answered
I am looking for a way to trigger a notification to a specific agent whenever an update has been made to an Organization...
Posted Mar 24, 2021 · Stephanie McIntyre
10
Followers
3
Votes
3
Comments
Hello, I am hoping there is someone in the community that can help us solve a problem. We work with 3rd part contractor...
Posted May 03, 2021 · MarketSpark
4
Followers
1
Vote
2
Comments
Adding title to agent signature
Answered
Hi, i was wondering if it was possible to add a custom user field like "Title" and have it added to the agents signatur...
Posted Apr 27, 2021 · Magnus Ahrensbach
2
Followers
0
Votes
1
Comment
HI All, I am having an issue when I send out a "Resend verification email" out to an end user. They get the email, but...
Posted Apr 08, 2021 · Diane Michaels
2
Followers
0
Votes
1
Comment
Hi, In my company, we have two areas of business - one is B2B and the other is B2C. We are on Support Enterprise, with...
Posted Mar 29, 2021 · Stephen
2
Followers
0
Votes
1
Comment
I'm working with organizations \ companies that have multiples brands. Can I create such a structure in Zendesk?
Posted Mar 29, 2021 · אוראל אמסלם
4
Followers
1
Vote
2
Comments
Hello, I have a problem, the time of registration in support does not coincide with the real time.What I can do.
Posted Mar 25, 2021 · David Berumen
2
Followers
0
Votes
1
Comment
Hi All, As the title says, I would like to know when it was the last time an end-user contacted us through Zendesk. ...
Posted Mar 24, 2021 · Fallon Albrecht
3
Followers
0
Votes
3
Comments
We are facing a critical issue. We manually change agent groups often for the purpose of training. Yesterday we learned ...
Posted Mar 19, 2021 · Niloufar Ahmadinikoo
3
Followers
1
Vote
1
Comment