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Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
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Does anyone have any recommendations on how to verify customers over the phone for when they request sensitive informati...
Posted Mar 16, 2021 · Taylor Wilson
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2
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What is the rationale behind a Light Agent not being able to submit a ticket on behalf of a new user? I get that light ...
Posted Mar 12, 2021 · Chad Smith
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Requester email
Answered
Hi, when a user sends us an email directly (to our external email) regarding an issue and we want to forward it to the Z...
Posted Mar 07, 2021 · Salim Dakkak
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We have one account which has multiple organizations (say US, UK, Brazil) . Now let say a light agent having one organiz...
Posted Mar 03, 2021 · Sayan Ghosh_L3
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User/Organization Tags
Answered
I have a 2-part question. 1) Is there a way to automatically add a specific User Tag to each new user within an existi...
Posted Mar 03, 2021 · Kyle Beaulieu
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Hi team, We will populate the organization tags by API integration. But, I would need block manual changes on organizat...
Posted Mar 03, 2021 · Athos Alves De Souza
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1
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Assigning a new group
Answered
I've created a new group but it's not automatically appearing as an assignee option. What am I missing?
Posted Mar 01, 2021 · Samantha Critchley
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4
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Organization sorting by region
Answered
Hi Zendesk Champions! Do you have a recommended best practice for sorting organizations by region? My SLT is interested...
Posted Feb 10, 2021 · Danielle Eberhardt
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Hello, We have a situation were we would need to share admin rights to other agents in order to trigger user email veri...
Posted Feb 04, 2021 · Emil Pop
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Hi I would like to divide my end-users to sub-organizations. My customers are from the construction industry and every...
Posted Jan 26, 2021 · Kfir Luzon
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