Recent searches
No recent searches
Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
Show all
Sort by recent activity
Hello,We have a few tickets in our Zendesk without an organization or end-users (see below)I would like, for every ticke...
Posted Jan 26, 2017 · Jérémie Thomelin
9
Followers
1
Vote
5
Comments
Has anyone tried or accomplished being able to pull information from custom organization fields to display in a ticket? ...
Posted Mar 01, 2018 · Dena
14
Followers
2
Votes
17
Comments
Created an organization and assigned the users to it. Also configured that the users can view all org tickets. How can ...
Posted Mar 11, 2020 · Joel Guajardo
4
Followers
0
Votes
2
Comments
Within our agency, our agents are split into a variety of groups with the ultimate goal of separating what each group ca...
Posted Feb 07, 2019 · Brandon Hansen
2
Followers
0
Votes
3
Comments
Hello Zendesk Community, since the options for managing views are limited (evryone, members of a group or just myself)...
Posted May 15, 2018 · Wolf Hilbl
19
Followers
1
Vote
48
Comments
My company has a certain set of users whose tickets we would like to be visible only to designated employees. Using a co...
Posted Jan 04, 2018 · Premise Data
4
Followers
0
Votes
7
Comments
Hi, Can a Light Agent update a ticket's comments (private) when it's not the ticket creator/requester? I integrated ze...
Posted Sep 12, 2017 · Michaela (Thinking Cap)
2
Followers
0
Votes
1
Comment
We have a use case where one of our customers would like to restrict which of their users are allowed to create/view ZD ...
Posted Sep 13, 2016 · Boris Krutiy
12
Followers
0
Votes
18
Comments
Hi Is there a feature available for automatically detecting groups that have unsolved tickets in their queue but lack ...
Posted Dec 22, 2023 · Pranesh Pokale
2
Followers
0
Votes
1
Comment