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Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
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Hello, I have been reading posts that you can use custom roles to make user fields read only. I am not seeing this opti...
Posted Sep 22, 2021 · Jon Simone
13
Followers
3
Votes
8
Comments
I’m looking to associate multiple phone numbers with users in Zendesk so that when they call from any of those numbers t...
Posted Dec 04, 2024 · Joshua Snider
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Hello Community, I am seeking advice from anyone who has experience with automatic user provisioning in Microsoft Entra....
Posted Aug 06, 2024 · Marc Quitschau
1
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1
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Trying to limit the number of cases an organization can open, or at least raise a flag when the new case over the set nu...
Posted Jul 05, 2022 · Omer Alterescu
5
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1
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4
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Our organization provides a SAAS platform for employers to provide benefits to their employees. We want to build out our...
Posted Jul 10, 2024 · Jeff Q
1
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0
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1
Comment
Posted Jul 08, 2022 · Gabriel from Contractbook
5
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1
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3
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Hey everyone! Is there a way to prevent our agents from editing their own email addresses?
Posted May 13, 2021 · Ashley Coleman
8
Followers
4
Votes
6
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Our company is curious about how zendesk syncs end-users into organizations. A little info about our situation, we've en...
Posted Mar 16, 2023 · Daniel Yanez
4
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0
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3
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Zendesk gurus can you help? There is a previous post from 2019 on this subject https://support.zendesk.com/hc/en-us/c...
Posted May 13, 2024 · Helen Forrester
2
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0
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2
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I'm looking for a way to update an Organization field (Onboarding Status) after a predetermined amount of time. I need t...
Posted May 03, 2024 · Brettany Rhodes
4
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0
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2
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