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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      How to deal with duplicated end users
      Answered
      Hi Zendesk community,  We have the following situation: Duplicity of users because a customer has only one email contac...

      Posted Jan 11, 2024 · Pablo Zarricueta

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      Different Forms for External and Internal Users
      Answered
      Hi, I'm relatively new to Zendesk and was curious as to whether you can change the 'form' available to end-users based o...

      Posted Feb 06, 2024 · Louis Broomfield-Payne

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      Multiple organizations extraction
      Answered
      When you export the users, only the main organization comes out, and not the others. ex : user 1 > org 1 | org 2 | org ...

      Posted Feb 01, 2024 · Léon PEYNE

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      Identifying duplicate organizations and bulk deleting them
      Answered
      We did an import of organizations in which some of them were already existing in Zendesk.  Now when we search the organ...

      Posted Jun 12, 2023 · Aish Desai - TS Ops Team

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      Show if user is suspended in user list
      Answered
      Hi Zendesk Community,  I am hoping that someone with some technical ability can help me with something. We do regular a...

      Posted Dec 16, 2021 · Maggie St.Clair

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      Limiting Light Agent visibility - need to rework our groups?
      Answered
      We're a school board with multiple departments and multiple sites. As we all use the same domain, multiple organization...

      Posted Jan 29, 2024 · Kyle Kowalsky

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      Limit the number of users at one organisation that can create and update tickets
      Based on subscription level we'd like to limit the number of end users that can create and update tickets for each organ...

      Posted Dec 22, 2023 · Judy Correia

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      Agent didn't get Zendesk invite
      Answered
      One of my staff members didn't receive the Zendesk email asking them to sign into Zendesk for the first time and create ...

      Posted Nov 28, 2023 · Kate Pilcher

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      Is it possible to create a group to use as requester?
      Answered
      I need to send emails to groups of people frequently, so I would like to create a "group" that contains all the emails t...

      Posted Oct 26, 2023 · Jéssica G. Bigon

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      Custom user fields in placeholders
      Answered
      Hi. I really do hope this is possible, becuase it is getting on my nerves. I can't get a placeholder working from a cu...

      Posted Oct 24, 2023 · Jysk IT en del af Sagro I/S

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