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Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
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We have a need that I can't imagine is unique to us: We need our agents to be able to quickly identify that an incoming ...
Posted Sep 11, 2023 · MineralTree | Support
11
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8
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When changing the "Default group" assignment from one group to another, it shows up in the admin center as expected. But...
Posted Oct 20, 2023 · Jussi Rajala
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I am searching for an option to export end-user data/tickets from one specific view. This request was already back in 20...
Posted Oct 09, 2023 · Tereza Hurychova
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5
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Hi - I'm request an easy way to see all agents that have a specific skill. This relates to the support ticket I submitte...
Posted Sep 28, 2023 · Kerry Sorenson
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Is there a way for a user admin to see all the tickets their company team members put in so they can monitor ticket stat...
Posted Sep 28, 2023 · Cayla Grossman
3
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Two related questions: 1. Is it possible to create a user group structure for customers, such as how this can be done f...
Posted Sep 22, 2023 · Nicholas Deary
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Morning We have a custom drop-down field set up with 3 options that have the tags system_a, system_b and system_c assoc...
Posted Sep 21, 2023 · Richard Tudge
2
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Hi all, I am fairly new to Zendesk and am trying to understand "organizations" within the tool. I am looking to have 2 w...
Posted Sep 21, 2023 · Anthony Hidalgo
2
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4
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The Zendesk sign-in is confusing to customers/end users as it looks like they are signing into our software instead. Ho...
Posted Aug 28, 2023 · Wendy Barnard
2
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I think I can show custom fields to end users, but I want to show user fields as well.
Posted Aug 14, 2023 · Mieda
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5
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