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Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
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Can I add/remove columns from the Organization page? In Support, I click the Organizations icon in the sidebar. The Orga...
Posted Feb 23, 2023 · Mark Molloy
4
Followers
2
Votes
5
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Hi - we have just signed up to use Zendesk Suite and I was wondering if anyone can tell me how we would set up two diffe...
Posted Mar 20, 2023 · James Penny
3
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1
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Show Custom Organization Fields
Answered
I have a requirement to be able to show common items such as an organization's Account Manager, Customer Success Manager...
Posted Feb 07, 2023 · Graham Ferguson
2
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0
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Hello, One of Zendesk's customer (ChangeNOW) is telling my that I need to ask Zendesk directly if I want my end user ac...
Posted May 27, 2023 · alunyhb
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3
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I will be onboarding a large number of registrants that will be signing up once I go live. The current way I use my orga...
Posted May 05, 2023 · Chris Wilson
3
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1
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We have our system set up so that only Contacts that are verified by us can log tickets. There is workflow set so that i...
Posted May 03, 2023 · Darren Bell
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2
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Dear Team and all, Firstly, I would like to ask question regarding how to import users in Bulk actions function. in Ad...
Posted Apr 13, 2023 · IT Helpdesk
3
Followers
1
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1
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We have a use case for the Zendesk platform that I am trying to understand how to use Zendesk to achieve our aims. B...
Posted Mar 20, 2023 · Sam Ballard-Robinson
2
Followers
0
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1
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Allocate Agents by countries
Answered
I am trying to capture the data of the agents such as number of tickets and response time by country. Unfortunately the ...
Posted Feb 22, 2023 · Pamela Soh
2
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1
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I want to create a contributor role that can only view tickets assigned to them if they are part of a certain group.
Posted Feb 13, 2023 · TW Support
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1
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