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Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
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Hiya, I've been struggling to figure out a way to accomplish this and would love some help. We have Macros for Agents ...
Posted Jan 06, 2023 · Maddie F.
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We have thousands of organizations in Zendesk and more added automatically via Salesforce. Currently, I have to manually...
Posted Feb 07, 2023 · Graham Ferguson
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Customer Data in ZenDesk
Answered
We're struggling a bit with customer data, and I can’t find where to look. Take a look at this marketing post: ht...
Posted Jan 02, 2023 · Gregg Hansen
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Hi, We would like to create sub-group field or sub organization field then restrict support agents visibility to see th...
Posted Feb 03, 2023 · Rawan Dawairi
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"Groups" Field
Answered
Good Day, I'm trying to find the best ways to utilize the Group field. We've created various groups and would like to m...
Posted Jan 03, 2023 · Nayla McCarty
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End users log in
Answered
Hello! I was wondering how you manage your end users' login to your help centers and having a central place where they ...
Posted Jan 03, 2023 · Rebeca
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Hellowe switched to single sign on and we are not able to remove ''last name'' from the agent's profile - when trying to...
Posted Dec 08, 2022 · Kris
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compartmentalise an organisation
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Hello , I would like to partition an organisation, do you know how? The aim is that the organisation has no access to a...
Posted Nov 29, 2022 · Stephane Trichet
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Background - I have inherited a small Zendesk setup as a new admin. We have an open Zendesk Support instance as we use i...
Posted Nov 16, 2022 · Forrest Doud
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We have setup an agent user that is restricted to tickets in agents org only. However, they are still able to requ...
Posted Nov 07, 2022 · Callum Moffat
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