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Q&A - Workforce management
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Hello, We are a small company expanding additional departments into using Zendesk. A new department we want to add has ...
Posted Jun 07, 2022 · James
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Hi all! Looking for an automated solution for removing employees. We often have general support agents terminated in o...
Posted Nov 16, 2021 · Danielle
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I just wonder how could this be achieved. Agent to be able give themselves feedback how they feel the ticket was solved....
Posted Nov 11, 2021 · Permanently deleted user
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I'm creating a training pack for our Light Agents, and I'm looking for training videos or a comprehensive training pack ...
Posted Nov 09, 2021 · Silo Support
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Having a bit of a hard-to-explain issue here. We have about 115 agents spread across 30 groups. Often those agents are...
Posted Jul 27, 2021 · William Bray
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