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Q&A - Reporting and analytics
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Hello everyone, I'm working on creating a customer repeat interaction dashboard in Explore, but I'm having trouble app...
Posted Oct 09, 2024 · Akshay Gupta
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Hello All! I'm trying to create reporting that shows certain data points with the ability to filter by date and assig...
Posted Sep 16, 2024 · Alex Gonzalez
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Hi Team, I have two custom date fields on my ticket forms used for Urgent priority tickets, the fields are called: Produ...
Posted Oct 15, 2024 · Ryan Knight
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Hi, I have created two calculated attributes in the "Support: Update history" dataset. The results are coming out just f...
Posted Mar 22, 2024 · karankuwarbidxb
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Ticket Follower Reporting
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We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do t...
Posted Jun 16, 2023 · Kristina Tibbitts
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I'm building a dashboard and trying to always show the past 30 days and schedule the dashboard to send weekly. What I'd ...
Posted Sep 25, 2024 · Kyle Beaulieu
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Analyse real-time data
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Is there a way to analyse ticket data in real-time. For example, on a busy day be able to tell how many tickets we solve...
Posted Feb 20, 2024 · Siri Rääf
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I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for ...
Posted Sep 08, 2024 · Abdelhameed Khaled
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Currently messaging is lacking a lot of important metrics that were previously available to us before when using chat. T...
Posted Sep 05, 2024 · Hendrik Mgina
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Hello everyone, I'm wondering how can I create a report in Zendesk Explore that lists Organizations along with their ...
Posted Sep 02, 2024 · Abdulqader Haddad
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