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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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We recently transitioned our CSAT rating system to a 1-5 scale to capture NPS and more detailed feedback, including addi...

Posted Feb 21, 2025 · Meredith DuVal Thomas

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I'm trying to get median calculated and it's always returning me 0 as a result. I found out that I have lots of 0 values...

Posted Jun 29, 2021 · Otto Lindqvist

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Hi All,   Very new to ZenDesk here and am currently creating a number of reports and dashboards but one of them has go...

Posted Oct 27, 2021 · Morris Coyle

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HI,   I am trying to check our proposed response times for requests hitting the system via various channels and don't se...

Posted Feb 11, 2025 · Philip Allsworth

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Hello -  I am looking to build a report that can give me the following metrics. Report on how many tickets are solved wi...

Posted Feb 10, 2025 · Kristen Vanderkooy

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Hello and good morning from a windy Sweden!  We are in our first two months of using Zendesk for our Support team and ar...

Posted Jan 08, 2025 · Mattias Malré

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Is there a way to report or find all users who have "Can view tickets from user's org"? Just a simple list of all users ...

Posted Feb 17, 2023 · Jake Warren

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We are trying to figure out a way to create a detailed report that does the following as well as a dashboard widget that...

Posted Jan 28, 2025 · Richard Braun

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Hey guys, I have an issue with Drill in where it shows more tickets than it is supposed to in reports that use more tha...

Posted May 10, 2023 · Marina Angelska

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I'm trying to create a calculated metric for a report that will show me % of tickets that haven't been updated in 7 days...

Posted Apr 24, 2023 · Thomas Koch

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