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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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Is there a way to export a list of reports from Explore? Our reports have gotten away from us and we are trying to clean...

Posted May 15, 2024 · Judy Correia

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I'm trying to create a report that will show only the most recent solved ticket by organization. So basically  report th...

Posted Jan 06, 2025 · Jacob R.

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Hello team, Will we have a new standard Zendesk report template? Are there other templates available to use? Thank you v...

Posted Jan 06, 2025 · Roger Souza

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Hi there! We are trying the new csat survey with a 1-5 scale, but I only see Good and Bad in reporting, even if it's a s...

Posted Dec 19, 2024 · Sara Giardini

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I'm looking for an option to locate problem tickets without an incident attached. I've created an Explore report that wi...

Posted Jan 07, 2025 · Brettany Rhodes

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I’m having a weird issue with dashboards, and I’m hoping I'm just doing something wrong and that someone here can help. ...

Posted Jan 03, 2025 · Kyle Beaulieu

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Hi. Is anyone able to help with a starting place to calculate the time from the ticket creation to the first outbound ca...

Posted Nov 06, 2024 · Lara McCaleb

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I have the option to migrate my existing dashboards from the legacy builder to the new builder (this is going to be A LO...

Posted Nov 06, 2024 · Five Below, Inc.

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Simply, I'd need a row level data with the following headers:

Posted Nov 04, 2024 · karankuwarbidxb

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We want to track total average response time (not just avg first reply time) for a subset of tickets (Plan type = custom...

Posted Oct 21, 2021 · Abby Armada

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