Recent searches
No recent searches
Q&A - Reporting and analytics
Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.
Show all
Sort by recent activity
Is there a way to run a report for tickets that do not have a transcription? We have a backlog of tickets and many of th...
Posted Sep 12, 2024 · Jessica Russell
1
Follower
0
Votes
1
Comment
Explore Recipe: Looking to get the top 10 multi-touch tickets by issue type for the last month Goal: Reduce multi-touc...
Posted Feb 23, 2022 · Francisco Manalo
8
Followers
0
Votes
7
Comments
Is it possible to create a report in table format showing the following:- Ticket ID - Created time - Assigned time - Ass...
Posted Dec 17, 2024 · Suzanne James
1
Follower
0
Votes
1
Comment
Hello Zendesk community, I’m seeking assistance with a custom metric for calculating Corrective Action Response Time (...
Posted Sep 18, 2024 · Gabi
1
Follower
0
Votes
1
Comment
Hello We are generating a dashboard with a report that helps us see how many tickets have not been attended to by our ...
Posted Dec 11, 2024 · SOC
1
Follower
0
Votes
1
Comment
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Oct 16, 2024 · Hannah Lucid
3
Followers
2
Votes
2
Comments
I'm looking for a way to measure the response time after a ticket is assigned to a different group. Currently a ticket...
Posted Feb 18, 2021 · Dermatica Ltd
16
Followers
9
Votes
10
Comments
I'd love to have some reports that show me stats for the last 30 days, but having to have the full date with the year an...
Posted Dec 12, 2024 · Laurel Link
1
Follower
0
Votes
1
Comment
I'm looking to calculate the duration between the "First Reply" (public comment) and the subsequent reply to the custome...
Posted Aug 04, 2021 · Matthew Roark
19
Followers
3
Votes
11
Comments
Dear all, I’ve been trying to add some text in Explore (the dashboard) and link a specific term, like "Show 2 graphs ...
Posted Dec 11, 2024 · Willi Emmerich
0
Followers
0
Votes
0
Comments