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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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Is there a way to run a report for tickets that do not have a transcription? We have a backlog of tickets and many of th...

Posted Sep 12, 2024 · Jessica Russell

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Explore Recipe: Looking to get the top 10 multi-touch tickets by issue type for the last month Goal: Reduce multi-touc...

Posted Feb 23, 2022 · Francisco Manalo

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Is it possible to create a report in table format showing the following:- Ticket ID - Created time - Assigned time - Ass...

Posted Dec 17, 2024 · Suzanne James

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Hello Zendesk community,   I’m seeking assistance with a custom metric for calculating Corrective Action Response Time (...

Posted Sep 18, 2024 · Gabi

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Hello   We are generating a dashboard with a report that helps us see how many tickets have not been attended to by our ...

Posted Dec 11, 2024 · SOC

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Oct 16, 2024 · Hannah Lucid

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I'm looking for a way to measure the response time after a ticket is assigned to a different group.  Currently a ticket...

Posted Feb 18, 2021 · Dermatica Ltd

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I'd love to have some reports that show me stats for the last 30 days, but having to have the full date with the year an...

Posted Dec 12, 2024 · Laurel Link

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I'm looking to calculate the duration between the "First Reply" (public comment) and the subsequent reply to the custome...

Posted Aug 04, 2021 · Matthew Roark

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Dear all,    I’ve been trying to add some text in Explore (the dashboard) and link a specific term, like "Show 2 graphs ...

Posted Dec 11, 2024 · Willi Emmerich

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