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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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Hi! I want to create a query that shows an individual agent's tickets solved per day over a week vs. the average tickets...

Posted Nov 11, 2021 · Abigail

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I want to know how many tickets a group assigned to a different agent group.   In our organization, we manually assign t...

Posted Nov 28, 2024 · Hailey

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Hello! I have a table with two columns: tickets created this month and tickets created last month. I want to calculate t...

Posted Nov 26, 2024 · Betina Juliano

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We're currently using On-Hold Time as our main metric when it comes to measuring how fast our internal teams are respond...

Posted Nov 26, 2024 · B

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Hello,  I am running a Tickets Solved by Month query using the date range Jul - Jun but the results keep populating in ...

Posted Jun 02, 2023 · Kristine Hancock

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I have a dashboard with several tabs, and I intend to keep adding more. The tabs are constrained to the default width of...

Posted May 13, 2022 · Danny Leblanc

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I would like to hear, if any of you have an idea to making a report that shows the following:   1. A ticket comes in and...

Posted Oct 30, 2024 · Lea Baun

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Hello,   I'm trying to understand metrics for one particular call that has 42 legs, but resulted in a voicemail.   I've ...

Posted Oct 25, 2024 · Eric Brower

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Hi all. I hope you can assist with this :) What I am trying to do is create a query similar to the "% Satisfaction sco...

Posted Oct 04, 2021 · Rev3nged

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Hello everyone,   I'm working on creating a customer repeat interaction dashboard in Explore, but I'm having trouble app...

Posted Oct 09, 2024 · Akshay Gupta

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