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Q&A - Reporting and analytics
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Hi! I want to create a query that shows an individual agent's tickets solved per day over a week vs. the average tickets...
Posted Nov 11, 2021 · Abigail
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I want to know how many tickets a group assigned to a different agent group. In our organization, we manually assign t...
Posted Nov 28, 2024 · Hailey
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Hello! I have a table with two columns: tickets created this month and tickets created last month. I want to calculate t...
Posted Nov 26, 2024 · Betina Juliano
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We're currently using On-Hold Time as our main metric when it comes to measuring how fast our internal teams are respond...
Posted Nov 26, 2024 · B
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Hello, I am running a Tickets Solved by Month query using the date range Jul - Jun but the results keep populating in ...
Posted Jun 02, 2023 · Kristine Hancock
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ZD Explore Tab Width too Small
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I have a dashboard with several tabs, and I intend to keep adding more. The tabs are constrained to the default width of...
Posted May 13, 2022 · Danny Leblanc
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I would like to hear, if any of you have an idea to making a report that shows the following: 1. A ticket comes in and...
Posted Oct 30, 2024 · Lea Baun
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Hello, I'm trying to understand metrics for one particular call that has 42 legs, but resulted in a voicemail. I've ...
Posted Oct 25, 2024 · Eric Brower
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Hi all. I hope you can assist with this :) What I am trying to do is create a query similar to the "% Satisfaction sco...
Posted Oct 04, 2021 · Rev3nged
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Hello everyone, I'm working on creating a customer repeat interaction dashboard in Explore, but I'm having trouble app...
Posted Oct 09, 2024 · Akshay Gupta
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