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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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Hello All!    I'm trying to create reporting that shows certain data points with the ability to filter by date and assig...

Posted Sep 16, 2024 · Alex Gonzalez

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Hi Team, I have two custom date fields on my ticket forms used for Urgent priority tickets, the fields are called: Produ...

Posted Oct 15, 2024 · Ryan Knight

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Hi, I have created two calculated attributes in the "Support: Update history" dataset. The results are coming out just f...

Posted Mar 22, 2024 · karankuwarbidxb

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Hi, Does anybody know how to calculate business days between a tickets "Created date" and "Resolution Date"? I need to ...

Posted May 19, 2022 · MineralTree | Support

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We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do t...

Posted Jun 16, 2023 · Kristina Tibbitts

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I'm building a dashboard and trying to always show the past 30 days and schedule the dashboard to send weekly. What I'd ...

Posted Sep 25, 2024 · Kyle Beaulieu

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Is there a way to analyse ticket data in real-time. For example, on a busy day be able to tell how many tickets we solve...

Posted Feb 20, 2024 · Siri Rääf

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I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for ...

Posted Sep 08, 2024 · Abdelhameed Khaled

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Currently messaging is lacking a lot of important metrics that were previously available to us before when using chat. T...

Posted Sep 05, 2024 · Hendrik Mgina

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Hello everyone,    I'm wondering how can I create a report in Zendesk Explore that lists Organizations along with their ...

Posted Sep 02, 2024 · Abdulqader Haddad

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