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Q&A - Reporting and analytics
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My company uses Guide as a standalone product, meaning we currently do not utilize Support, Chat, etc. This means that ...
Posted Feb 05, 2021 · Robyn Casanova
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Hello, Is there a possibility of calculating a time from the first assignment to when a ticket was resolved? Or is it...
Posted Feb 15, 2021 · Stylemix Support
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I was asked to generate a report or dashboard showing what the experience is for 95% of our customers. The experience m...
Posted Feb 12, 2021 · Felicia Conner
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Sorting on a Row Column
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Hi all, Does anyone know how to sort on rows? All I need to do is sort by the Ticket Solved Date in Ascending order an...
Posted Feb 12, 2021 · Joe Mastriano
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Explorer Report Filtering Issues
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Hello, I am trying to apply a filer but it's not working the way I expected it to. I have the assignee name in the col...
Posted Feb 12, 2021 · Joe Mastriano
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Open ticket metrics
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Hello I trying to find a simple metrics in explore, open ticket per agent I do not seem to find this information as s...
Posted Feb 11, 2021 · Frédéric
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Clone Dataset
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Context: I've unintentionally selected 'clone dataset' when I 'clone dashboard'. Question: 1) When I click on 'Dataset...
Posted Feb 09, 2021 · Yu Wang
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Hello, Our team is new to using Zendesk and we are wondering how you would go about recording the resolu...
Posted Feb 09, 2021 · Levi Grimm
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Closed in the Last 7 days
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Hello, We recently moved from JIRA to Zendesk and in JIRA I had a report that I would send to my customers that would l...
Posted Feb 08, 2021 · Risetime
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Hello, I've been asked to create a query that shows the percentage of chats with a first reply time less than 3 minutes....
Posted Feb 08, 2021 · Nicholas Blake
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