Recent searches
No recent searches
Q&A - Reporting and analytics
Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.
Show all
Sort by recent activity
Number of customer replies
Answered
HI All I am trying to log how many customer replies are put in per ticket. I found the agent replies but cannot find a...
Posted Feb 02, 2021 · Jo Herbert
5
Followers
0
Votes
4
Comments
We would like to found out and display what percentage of our total tickets in a 90 day period are tagged with certain i...
Posted Feb 04, 2021 · Ginny C.
3
Followers
0
Votes
2
Comments
Hi all,I'm trying to create a chart that tracks escalation by each Level 1 Agent to any Level 2 group and gives me the t...
Posted Feb 04, 2021 · Jhalil Abdelkader
3
Followers
0
Votes
1
Comment
Hi all, Just wondering if there's a solution for reporting on a number of replies and solves, only if they were submitt...
Posted Feb 04, 2021 · Trevor Kanaya
2
Followers
0
Votes
2
Comments
Hi there, I've been working with this for a few hours and I don't think I'm doing anything wrong, so maybe a bug? I'm ...
Posted Feb 02, 2021 · Trevor Kanaya
2
Followers
0
Votes
2
Comments
Hello I am trying to create a query in Explore wherein I want to capture how many times a value of an attribute is repe...
Posted Feb 01, 2021 · Sidd Pandey
2
Followers
0
Votes
1
Comment
How to display % of 2 columns?
Answered
Trying to wrap my head around this. I'm trying to get this percentage to appear that tells me how much of the total of t...
Posted Feb 01, 2021 · Marc Dufour (Groan)
2
Followers
0
Votes
3
Comments
I'm having some issues replicating a report from Insights to Explore and was curious if anyone had come across a similar...
Posted Jan 29, 2021 · Milton Lobo
3
Followers
0
Votes
6
Comments
Hi all, Something that's been really frustrating me recently is this: I need to have certain filters stay at what the v...
Posted Jan 29, 2021 · Owen Greenberg
4
Followers
0
Votes
3
Comments
Dear all, It's the first time I post here, so I apologize in advance if I miss any important and/or required informatio...
Posted Jan 28, 2021 · Fernando Castañeda
2
Followers
0
Votes
1
Comment