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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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      Drill through
      Answered
      Hello, I'd like to enable drill through on a widget, but the option doesn't appear when i click/hover over any of the b...

      Posted Jan 27, 2021 · Tomjedur Rahman

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      Explore shows ticket create - year Years incorrect order
      Answered
      How to make year in correct order?  

      Posted Jan 27, 2021 · Permanently deleted user

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      Report on Organisation custom field updates in Explore
      Answered
      Hi all, We use a custom organisation field (drop down) in Zendesk to record what pricing/service tier our customers are...

      Posted Jan 26, 2021 · Trevor Kanaya

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      Running Total as % for Pareto Chart
      Answered
      Hi all, I'm wondering if there's any way to represent data as a running total in terms of percentage of all items, like...

      Posted Jan 26, 2021 · Owen Greenberg

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      Explore: reporting visitors of Guide Knowledge Base
      Answered
      Hi Support, I need to track our Guide users (authenticated access) in order to view which articles are read by whom. A...

      Posted Jan 25, 2021 · Automatic agent

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      Solved tickets
      Answered
      Hi! Is there a way on how to see the solved tickets? TIA

      Posted Jan 23, 2021 · Bernadeth Lope

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      Changing the "Last Week" timeframe from being Sun-Sat to Mon-Sun
      Answered
      While the Week filters start on Monday, when I select the default "Last Week" It looks to be starting on Sun and ending ...

      Posted Jan 21, 2021 · Jason St Louis

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      How do I avoid hitting the "50000 rows in the SQL query" limit when creating custom metrics?
      Answered
      Hi everyone, I have created a standard calculated metric in the ticket updates dataset using a numeric custom field: ...

      Posted Jan 21, 2021 · Jessica Strozyk

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      Count Comma Separated Values In A Single Cell
      Answered
      Hello!   I am new to Explore and I have tried looking for a solution in terms of COUNT value seperated by comma in a s...

      Posted Jan 21, 2021 · Anna Roth

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      Explore Query - Solved ticket within 1 week
      Answered
      Hi, I'm looking to create a metric for solved ticket performance, I want to be able to display the percentage of tickets...

      Posted Jan 21, 2021 · Adrian Bishop

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