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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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I am struggling with a tag-related report. We have a homegrown process whereby the tag "action_item_request" is added (v...

Posted Jan 21, 2021 · Jeff Foss

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I run a weekly and monthly report showing some ticket resolution numbers.  Under Insights I was able to use the followin...

Posted Jan 20, 2021 · Graham Forchuk

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Hi.I'm a bit lost on why I'm getting two different sets of data from what is essentially the same query. I'd like to see...

Posted Jan 20, 2021 · Jhalil Abdelkader

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Time filter
Answered
Hello! I have started transfering the data from the Insights to the Zendesk Explore. Therefore, I have a question - is ...

Posted Jan 19, 2021 · Emil Nurutdinov

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I have a created a custom attribute that is currently returning the Update - Timestamp as requested, but would like to o...

Posted Jan 18, 2021 · paultechpro

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Hi, Using insights before there is a way to list and sort out all the metrics. In explore I do not see a way or a view ...

Posted Jan 18, 2021 · Louis Evangelista

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Hello, I would like to get the number of tickets created last month (that is easy to do) but also compare it against th...

Posted Jan 14, 2021 · Galina Skovorodnikova

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Combo charts
Answered
Insights previously had the ability to add combo charts:https://support.zendesk.com/hc/en-us/community/posts/36003483565...

Posted Jan 14, 2021 · Bryan Matias

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I have a dashboard with more than one tab in Explore. On a tab I have a widget that displays a graph I need to move th...

Posted Jan 11, 2021 · IT Support

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Hi,  I want to set a bonus system based on the agent's performance. I will some amount of money per range of solved tic...

Posted Jan 11, 2021 · Stylemix Support

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