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Q&A - Reporting and analytics
Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.
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Hi there! I need to have a report in which I can see the total volume of tickets by status on a given day. So, if I have...
Posted Oct 16, 2019 · Tommy
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I'm attempting to report on the impact of ticket age month over month. Similar to the backlog evolution report, I need t...
Posted Sep 25, 2019 · Mani Berenji
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Reporting on organisation data
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Is there any way to report on organisation level data, without ticket information being included? We have a number of ...
Posted Sep 25, 2019 · Tara Papworth
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Hi I've been trying to create a report showing how many tickets have been escalated from Tier 2 to Tier 3 with no luck....
Posted Aug 27, 2019 · Marie-Cathrine
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I'm looking to report on the two items below: Chat average handle time per agent (but I only want the duration from on...
Posted Aug 27, 2019 · Victoria Brearton
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Hey, I am using the Zendesk Tickets dataset. How can I create the average and median number of tickets created per...
Posted Jul 31, 2019 · Chen Shimon
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Explore: Default Filter
Answered
Is it possible to apply a default set of filters when a dashboard is first loaded? Filters seem to be unapplied initial...
Posted Jul 29, 2019 · Danny Koss
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Most of our valuable data requires metrics that have more than 1 tag. Is there a way to create a metric to pull # of t...
Posted Jul 24, 2019 · Maddi
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Hi all, Looking to create a report in Explore that will show how many assigned tickets are still open at the end of ...
Posted Jul 03, 2019 · bill cicchetti
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Hi, I am trying to build two custom metrics, which display AVG Tickets Created per Day – one for THIS Month and one for...
Posted Jun 21, 2019 · Marcel
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