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Q&A - Reporting and analytics
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Show average reply time
Answered
Hey! We're looking for a possibility to display average individual reply time.That means the average time between the ti...
Posted Mar 01, 2019 · Maksims Svjastins
11
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13
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Remove/Hide data filter values
Answered
In Good Data there is a way to remove filter options that do not apply. I'm trying to figure out how to do this in Explo...
Posted Jan 09, 2019 · Stacy Win
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14
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In Explore can you create a Month To Date This Year (MTDTY) and Month To Date Last Year (MTDLY) time based metrics? Try...
Posted May 21, 2019 · James Molina
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2
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Hello Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore? ...
Posted May 16, 2019 · Uri Flores
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4
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Hi guys, I'm having a lot of trouble trying to find out how many replies each of my agents does per day. I can find ...
Posted Apr 26, 2019 · Matt Bertulli
17
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17
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Display Oldest Ticket
Answered
Hi, I am trying to build a report, which shows different metrics around tickets in the on-hold status (which we escalat...
Posted Apr 17, 2019 · Marcel
4
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6
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Hello, I'm trying to set up a stacked bar chart where every column/row adds up to 100%, in order to visualize proportio...
Posted Apr 16, 2019 · Josue Velasquez
9
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6
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Filtering for follow-up tickets
Answered
Sometimes customers rewrite us when the ticket was closed and it creates a follow-up ticket. In some cases, it's about a...
Posted Feb 26, 2019 · Chloe
7
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4
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I have a tag that signifies whether my tickets were escalated to Jira. I want to create a dashboard that helps my team c...
Posted Dec 26, 2018 · Melissa Kibrick
11
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11
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Drillthrough not working
Answered
Hello, I would like to add a drillthrough for my datas. I'm displaying number of tickets in a certain state per day and...
Posted Dec 11, 2018 · Pauline Raballand
27
Followers
0
Votes
28
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