Recent searches


No recent searches

Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

New post

Hey! We're looking for a possibility to display average individual reply time.That means the average time between the ti...

Posted Mar 01, 2019 · Maksims Svjastins

11

Followers

0

Votes

13

Comments


In Good Data there is a way to remove filter options that do not apply. I'm trying to figure out how to do this in Explo...

Posted Jan 09, 2019 · Stacy Win

10

Followers

0

Votes

14

Comments


In Explore can you create a Month To Date This Year (MTDTY) and Month To Date Last Year (MTDLY) time based metrics?  Try...

Posted May 21, 2019 · James Molina

4

Followers

0

Votes

2

Comments


Hello Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore? ...

Posted May 16, 2019 · Uri Flores

3

Followers

0

Votes

4

Comments


Hi guys,   I'm having a lot of trouble trying to find out how many replies each of my agents does per day. I can find ...

Posted Apr 26, 2019 · Matt Bertulli

17

Followers

0

Votes

17

Comments


Hi, I am trying to build a report, which shows different metrics around tickets in the on-hold status (which we escalat...

Posted Apr 17, 2019 · Marcel

4

Followers

0

Votes

6

Comments


Hello, I'm trying to set up a stacked bar chart where every column/row adds up to 100%, in order to visualize proportio...

Posted Apr 16, 2019 · Josue Velasquez

9

Followers

0

Votes

6

Comments


Sometimes customers rewrite us when the ticket was closed and it creates a follow-up ticket. In some cases, it's about a...

Posted Feb 26, 2019 · Chloe

7

Followers

0

Votes

4

Comments


I have a tag that signifies whether my tickets were escalated to Jira. I want to create a dashboard that helps my team c...

Posted Dec 26, 2018 · Melissa Kibrick

11

Followers

0

Votes

11

Comments


Hello, I would like to add a drillthrough for my datas. I'm displaying number of tickets in a certain state per day and...

Posted Dec 11, 2018 · Pauline Raballand

27

Followers

0

Votes

28

Comments