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Q&A - Reporting and analytics
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I've been asked to create a report (in our data warehouse) that identifies tickets that had a specific form filled out -...
Posted May 09, 2024 · PAUL STRAUSS
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Zendesk reporting
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Hi community, Im looking for idea how to show how much time does a ticket spend in every group. For example we have 5 g...
Posted Jun 19, 2024 · Artur Michalski
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I want to measure Average handling time for agents . I mean by AHT here the first update agent did after he was assigned...
Posted Jun 25, 2024 · Abdelhameed Khaled
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I need to get the average reply time, when a client chats with us in messaging, he sends a message then we reply to it (...
Posted May 13, 2024 · Ahmed Masooud M
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Hello! I have created this 100% stacked graph but I am struggling to find a way to add the total ticket numbers at the...
Posted Jun 21, 2024 · Ellis
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Hi Could you please assist us in generating reports that will show time logged per agent per period of time (for exampl...
Posted May 17, 2024 · Alexandr Gusacenco
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I'm trying to build a report that lists SLA breaches with the ticket ID and the date/time of the breach. I'm not seeing ...
Posted Aug 28, 2019 · Alex Edwards
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Hello, Is there a way to create a report that would show the average time it takes for a requester to submit their fir...
Posted Jun 05, 2024 · Hannah Lucid
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Hello Zendesk Community, I am encountering a challenge with managing and reporting on tickets that have multiple tags i...
Posted Jun 10, 2024 · Michelle Erikson
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Is there a way to create a report that will provide the linked article rate against all closed tickets during a period, ...
Posted Jun 11, 2024 · Heather Ausmus
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