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Q&A - Reporting and analytics
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Custom Status Report in Explore
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I am trying to find a timeline and create a report in Discover. I want to calculate the time for the ticket from its gen...
Posted Jun 03, 2024 · Tahoor Khan
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I'm trying to create a report where I track the total number of proactive tickets and the weekly response rate (% of pro...
Posted May 23, 2024 · Brittni Nowell
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Hi All, I am trying to create a report to give a list of tickets and the number of days since the agent has last poste...
Posted May 30, 2024 · Jennifer Doyle
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We recently did an overhaul of our groups, during this update a decent amount of tickets were assigned to the wrong agen...
Posted Jul 05, 2022 · Greg Choisser
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Hello, I tried to search for this but I'm not sure if it's actually something tricky to achieve or if it's just hidin...
Posted Apr 24, 2024 · Roberto Cassarino
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Dear community, How can I measure the number of agent responses (updates) that was made via messaging, compared to th...
Posted May 24, 2024 · Siri Rääf
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Hi , am working on report and i added sub total , how ever i want to hide a part of the calculation , the marked with ye...
Posted May 18, 2024 · Mohamed Salah
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Dear Community, I would like to report on users that contacted us via messenger and have not contacted us via any oth...
Posted May 13, 2024 · Siri Rääf
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Hi Team, Can you please help us to create couple of reports for Repeat rate for the customer? 1)Ticket which are repeate...
Posted May 29, 2024 · Bharath C
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For example, a table report showing ticket priority (1 to 4) and the number of tickets created in the last month. If las...
Posted Apr 21, 2024 · Martin Cubitt
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