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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      Bot - Improvements to automated unresolved questions
      In wanting to use the data within the unresolved questions within a bot flow,  I am suggesting a few improvements: Ther...

      Posted Aug 27, 2024 · Reshma Patel

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      Improve Filter on AI Agent Intent Dashboard
      In a recent announcement about it was recommended that we use the intent dashboard to ID frequent issues as one of seve...

      Posted Feb 06, 2025 · Tina Desprez

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      Prevent bots to translate instance or brand name
      When using the bot translation feature, your company (or instance, or brand name) will be automatically translated. The ...

      Posted Oct 08, 2024 · Lorenzo

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      Zendesk Support accessibility gap for vision impaired - Side Conversations button label
      Hi, In the recent UI update for Copilot, one of our employees who has a vision impairment noted that the right context p...

      Posted Jan 24, 2025 · Tim Sulzberger

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      British tone of voice - AI responses
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Jan 30, 2025 · Aaran Chilinski - Customer Success Developer

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      Enable reporting on AI feature usage
      Overview We'd benefit from being able to report on which tickets used which AI features like text expansion and tone sh...

      Posted Jan 02, 2024 · Alan

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      6

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      Export diagram of Bot Flows, Answers etc
      Hi,   I have a need to export diagrams of the Bot flows. Is there already an easy way already,  or is it a feature reque...

      Posted Jan 22, 2025 · Tim Sulzberger

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      Copilot feedback
      Hi Zendesk team,   Just sharing some customer feedback implementing Copilot for a customer, since we've faced a few issu...

      Posted Nov 12, 2024 · geoffreybrocard

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      Request: Add Baltic languages to AI agents & Advanced AI
      As a Zendesk reseller from Estonia not having Estonian language available in AI agents or Advanced AI affects Zendesk co...

      Posted Sep 23, 2024 · Ingrid Stamm

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      Request for Improvement: Review conversations
      Hi. There is a big problem with the Review conversation. 1. screen fix   This screen must be pinned or conversations lis...

      Posted Dec 19, 2024 · 김들

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