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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      Restrict Articles AI Agents can suggest
      As a user, I want to be able to restrict what articles an AI Agent/Bot can suggest. This will help me target specific bo...

      Posted May 29, 2024 · Alex Litoff

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      Chat Messaging: Conversation bot does not support multiple language for authenticated login user
      Dear Support Team,At the moment, I can integrate conversation bot for Chat Messaging. My conversation bot had configure ...

      Posted Aug 29, 2024 · Hoa Tran

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      Habilitar IA em Bot já criado
      Seria interesante ter a opção de habilitar o IA em bots anteriormente criados na instância ZD.

      Posted Apr 19, 2024 · Junior Matos

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      Nos retours sur l'utilisation du module IA
      After testing the various AI options, here's our feedback on the areas for improvement:   - Make it formal = translate t...

      Posted Jul 23, 2024 · Admin

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      AI pricing model
      Only 20% of my agents will make use of the generative AI functionality, having to purchase it for all agents makes the c...

      Posted Jan 16, 2024 · Tilly Martin

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      Ability to move bot configurations and answers between environments & ability to Export answers
      It is way to tedious and error prone to copy paste individual bot answers and flows from one environment to the next. We...

      Posted Jul 11, 2024 · Reshma Patel

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      Exportar Fluxograma do Chat Bot
      Boa tarde,   Gostaria de sugerir que fosse desenvolvido uma forma de exportar o fluxograma do chatbot em um formato que ...

      Posted Jun 29, 2024 · Sistemas StarParks

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      AI text expansion in Danish
      Hi   When using text expansion I noticed that when “Tickets” was used it  was entered as “Billetter” which is incorrect....

      Posted Jun 22, 2024 · Carsten Falborg

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      Restrict Bots to specific articles and pages
      Right now, you need to do a bunch of custom coding to embed a specific bot on specific pages. It would be great if there...

      Posted Jun 25, 2024 · Alex Litoff

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      Answer Bot: Number-based interaction for the chatbot flow
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Jun 17, 2024 · Theodore Fabian

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