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Feedback - Zendesk AI and automation
Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Jun 13, 2024 · Leo Ostigaard
5
Followers
6
Votes
2
Comments
Hi. There is a big problem with the Review conversation. 1. screen fix This screen must be pinned or conversations lis...
Posted Dec 19, 2024 · 김들
1
Follower
1
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1
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Dec 16, 2024 · zAdrian
3
Followers
3
Votes
1
Comment
Hello, I would like to be able to link to -- and subsequently return from -- a separate block of steps, from within th...
Posted Nov 19, 2024 · Jason Kriegel
1
Follower
0
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1
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We would like to increase the number of automated solutions by effectively addressing the unresolved conversations. F...
Posted Nov 01, 2024 · Stefan Brunner
4
Followers
4
Votes
1
Comment
Hi,Feature Request: Data for "Summarize Ticket " to be available in Explore, for reporting. There are several different...
Posted Feb 16, 2024 · Izabella Hammar
6
Followers
6
Votes
3
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Oct 24, 2024 · Nikki Goodson
1
Follower
2
Votes
1
Comment
Currently the AI functionality does not work on internal notes. Our internal stakeholders (Sales team) are set up as Li...
Posted Oct 18, 2024 · Natasha Alkimos
3
Followers
3
Votes
1
Comment
Allow US to easily use resolved ticket data to identify common queries and resolutions. This data can serve as a rich re...
Posted Oct 04, 2024 · Rush Order
1
Follower
1
Vote
1
Comment
It appears that an internal comment deactivates suggested replies. This is problematic because of years of automatons t...
Posted Sep 14, 2024 · Martin Sachs
1
Follower
1
Vote
1
Comment