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Feedback - Zendesk AI and automation
Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.
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As a user, I want to be able to restrict what articles an AI Agent/Bot can suggest. This will help me target specific bo...
Posted May 29, 2024 · Alex Litoff
6
Followers
6
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5
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We really like the new AI bot capabilities, especially how it can create a brief answer from our help center and link to...
Posted Sep 03, 2024 · Mark Wiles
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Dear Support Team,At the moment, I can integrate conversation bot for Chat Messaging. My conversation bot had configure ...
Posted Aug 29, 2024 · Hoa Tran
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Seria interesante ter a opção de habilitar o IA em bots anteriormente criados na instância ZD.
Posted Apr 19, 2024 · Junior Matos
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2
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After testing the various AI options, here's our feedback on the areas for improvement: - Make it formal = translate t...
Posted Jul 23, 2024 · Admin
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Only 20% of my agents will make use of the generative AI functionality, having to purchase it for all agents makes the c...
Posted Jan 16, 2024 · Tilly Martin
8
Followers
5
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4
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It is way to tedious and error prone to copy paste individual bot answers and flows from one environment to the next. We...
Posted Jul 11, 2024 · Reshma Patel
2
Followers
4
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2
Comments
Boa tarde, Gostaria de sugerir que fosse desenvolvido uma forma de exportar o fluxograma do chatbot em um formato que ...
Posted Jun 29, 2024 · Sistemas StarParks
1
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1
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1
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Hi When using text expansion I noticed that when “Tickets” was used it was entered as “Billetter” which is incorrect....
Posted Jun 22, 2024 · Carsten Falborg
1
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0
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Right now, you need to do a bunch of custom coding to embed a specific bot on specific pages. It would be great if there...
Posted Jun 25, 2024 · Alex Litoff
1
Follower
1
Vote
1
Comment