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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      Bot builder support for regex & numerical fields
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Jun 13, 2024 · Leo Ostigaard

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      Functionalized answer linking for bot flows
      Hello,   I would like to be able to link to -- and subsequently return from -- a separate block of steps, from within th...

      Posted Nov 19, 2024 · Jason Kriegel

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      [Feature Request Automated Conversations] download unresolved Bot Conversation Transcripts
      We would like to increase the number of automated solutions by effectively addressing the unresolved conversations.    F...

      Posted Nov 01, 2024 · Stefan Brunner

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      Advanced AI "Summarize Ticket" data passed on to Explore for reporting
      Hi,Feature Request: Data for "Summarize Ticket " to be available in Explore, for reporting. There are several different...

      Posted Feb 16, 2024 · Izabella Hammar

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      Restrict Articles AI Agents can suggest
      As a user, I want to be able to restrict what articles an AI Agent/Bot can suggest. This will help me target specific bo...

      Posted May 29, 2024 · Alex Litoff

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      Answer template: "hello" or "good morning"
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Oct 24, 2024 · Nikki Goodson

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      AI on internal notes
      Currently the AI functionality does not work on internal notes.  Our internal stakeholders (Sales team) are set up as Li...

      Posted Oct 18, 2024 · Natasha Alkimos

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      Use Solved Ticket Data to Teach Bot
      Allow US to easily use resolved ticket data to identify common queries and resolutions. This data can serve as a rich re...

      Posted Oct 04, 2024 · Rush Order

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      Internal Comment Prevents Suggested Replies
      It appears that an internal comment deactivates suggested replies.  This is problematic because of years of automatons t...

      Posted Sep 14, 2024 · Martin Sachs

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      Submit a Ticket in Messaging/Bot
      We really like the new AI bot capabilities, especially how it can create a brief answer from our help center and link to...

      Posted Sep 03, 2024 · Mark Wiles

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