Recent searches
No recent searches
Feedback - Zendesk AI and automation
Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.
Show all
Sort by recent activity
It would be incredibly helpful to have an AI review all tickets related to an organization, specifically to identify: W...
Posted May 08, 2024 · Trent Upton
2
Followers
1
Vote
1
Comment
Enable article suggestions in triggers for more articles, particularly Indonesian, Hindi, and Vietnamese. Increasing...
Posted Jun 10, 2024 · Monica
1
Follower
0
Votes
1
Comment
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted May 20, 2024 · Aaron Doane
2
Followers
2
Votes
1
Comment
Hi Team, One of my customer wants to be able to expand answers just like concise option we have in generative ai. Can ...
Posted Jan 03, 2024 · Sushmitha Satish
2
Followers
0
Votes
1
Comment
We see customer confusion in scenarios where: The client's issue requires the agent's involvement the bot generates an...
Posted May 10, 2024 · Viachaslau
2
Followers
2
Votes
1
Comment
Could we explore the possibility of setting up custom alerts for chatbot issues that hit a specific threshold? For examp...
Posted Apr 29, 2024 · Jham Bernardino
2
Followers
0
Votes
1
Comment
Request to allow us to update the Answer Bot chat badge photo from the standard ZD chat bubble icon
Posted Apr 26, 2024 · Eric
1
Follower
0
Votes
1
Comment
Macro Suggestions doesn't work when Bulk Update is used on tickets. An example of the scenario: One-off Bulk Update of ...
Posted Mar 27, 2024 · Andrew Lee
1
Follower
0
Votes
1
Comment
Currently it is only possible to set a ticket automation reminder by hours or days, I'd like to be able to set a certai...
Posted Feb 07, 2024 · Rene Goertzen
3
Followers
2
Votes
2
Comments
Hello, We have this customer segmentation, which is a user field in their zendesk profile that goes "sla_basic - sla_br...
Posted Jan 11, 2024 · BAKO
2
Followers
1
Vote
1
Comment