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Feedback - Zendesk WFM

Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

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      Forecasting Scenario/Sandbox within Tymeshift
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Jan 29, 2025 · Renz Belardo

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      Request for Notes Functionality in Tasks
      It would be incredibly helpful to have the ability to leave notes or memos within Tasks. This feature would allow admins...

      Posted Nov 19, 2024 · Sierra Burris

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      Technical possibility to set the required amount of working days before Generating the monthly schedule
      This functionality will help to reduce manual work while creating a monthly schedule for the team. Since every country h...

      Posted Jan 16, 2025 · Kristina S.

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      Time Off Requests with Timestamp and Date Filter
      This functionality will gives manager and planners the ability to track when the requests were made, including the speci...

      Posted Jan 08, 2025 · Joanne Atilano

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      Localized Management
      It would be a neat feature is we can assign codes or reasons that are relevant only to a particular location. Allow or r...

      Posted Jan 08, 2025 · Joanne Atilano

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      Audit Trail in Schedule Changes/Upload
      The feature is a crucial functionality in the systems that track and record actions, changes, and updates that are made ...

      Posted Jan 08, 2025 · Joanne Atilano

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      PTO Accrual and Allocation
       It would be a neat feature to the system or tool to have accrual and distribution of Paid Time Off (PTO) for employees....

      Posted Jan 08, 2025 · Joanne Atilano

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      Draft options to show indicator
      The free draft option in Zendesk is a really good addition and super helpful, especially with new hires.    The struggle...

      Posted Apr 03, 2024 · Nick I.

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      Quiet times - no cases in the queue - impacting adherence
      Hi, the system should detect when there are no cases in the queue and change agents status to sometime like “quiet time”...

      Posted Dec 12, 2024 · Mariana

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      Task lock should be permission based
      I would like to have the allowing task lock to be permission based on a role and not in the account settings.

      Posted Dec 02, 2024 · DesireeRichardson

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