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Feedback - Zendesk WFM

Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

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      Ability to customise metrics within Tymeshift
      Due to the way we work a few of the Tymeshift metrics don't provide as accurate a number as we like - i.e: - Resolution ...

      Posted Nov 04, 2024 · Rob Wright

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      Ability to sort agents via shift start
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Sep 27, 2024 · Renz Belardo

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      Scheduled Hours report for future dates
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Nov 14, 2024 · Gary Jones

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      Select and change multiple Activities in one go.
      We frequently have agents that should be tracking on a task, which needs them to look at tickets on Zendesk. To accurate...

      Posted Nov 15, 2024 · Sam Smith

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      Allow the choice of units on time columns in reports
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Nov 14, 2024 · Gary Jones

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      Add Productive time to API
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Nov 05, 2024 · Sandra Sebastiao

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      Feature request - folders
      Hey,   Could we implement folder system in Workstream page and report page? I have a big team that leads to many workstr...

      Posted Nov 12, 2024 · Romil Svaikovskij

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      Ability to sort time-off requests by team/ location
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Nov 04, 2024 · Sandra Sebastiao

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      Tymeshift App as a alternative for agents to view schedules without the need of their laptop
      This is somewhat similar to a previous request: https://support.zendesk.com/hc/en-us/community/posts/8011159958298-Month...

      Posted Oct 29, 2024 · Rob Wright

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      Ability to favourite reports on Tymeshift
      Really loving the reporting functionality we get from the tool. A small request from myself and the team would be the op...

      Posted Oct 29, 2024 · Rob Wright

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