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Feedback - Zendesk WFM

Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

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      Restricting amount of hours per day agent can be schedule for one task
      We would like to have a feature where we could restrict amount of hours agent is assigned to one tasks. This is most rel...

      Posted Oct 24, 2024 · Romil Svaikovskij

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      Feature Request - Audit Trail for Schedule Updates / New Option for Roles and Permissions
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Oct 22, 2024 · Alejandro Cerdas

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      Time off + tasks that are less than 5 minutes duration
      Hi, Please give a quick overview of your product feature request or feedback and note who in your org is affected by thi...

      Posted Oct 14, 2024 · Evelyn De Guzman

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      Feature Request: Ability to block filing of Time Off request on certain dates
      TITLE: Blocking of filing Time OFF on certain dates  Please give a quick overview of your product feature request or fee...

      Posted Oct 04, 2024 · Renz Belardo

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      Feature Request: WFM Custom Fields support multi-select fields
      We use a multi-select field to track specific issues. Many of our tickets can have more than one issue or subject and I ...

      Posted Oct 01, 2024 · Joshua Bentley

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      Monthly agent view for Tymeshift schedules or option to increase threshold of 30 day limit for Google sync
      We provide our agents schedules on a 2 month rolling basis however Tymeshift schedules page only has a weekly view and G...

      Posted Sep 13, 2024 · Rob Wright

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      Adjustable side bars and/or wrap text in multiple locations
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Sep 11, 2024 · Monica

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      Error detection when uploading schedules
      It would be very helpful if Zendesk WFM would specify in which rows are the errors to be found when a schedule upload fa...

      Posted Sep 03, 2024 · Vincenzo Vampo

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      Team hierarchy configuration
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Aug 22, 2024 · Monica

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      Control agent identifier in system
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Aug 22, 2024 · Monica

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