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Zendesk Support EAP - Suggested Replies
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Sometimes AI suggests good macro, but not in the language the client used (we have macros in many languages, including P...
Posted Apr 30, 2024 · Viachaslau
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Hi team!I recently found a UI bug in suggested reply functionality. Steps to reproduce; 1. Open any ticket with suggeste...
Posted Jun 11, 2024 · Kirill Akimov
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EDIT: Reformatted to fit Product Feedback Template Title: Suggested Replies EAP - FeedbackPlease give a quick overview o...
Posted Apr 30, 2024 · Carlos Isais
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How do we measure the success or effectiveness of the suggestion? Is there a way to tell when a suggested reply was used...
Posted Apr 29, 2024 · Michael
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Hi, We're experiencing an issue where the "Support to RMA Form" macro, despite being highly rated, is being suggested in...
Posted Apr 30, 2024 · Tobias Hermanns
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The feature should be available for agent’s first reply on a ticket, but our agents report that it tries to predict next...
Posted Apr 30, 2024 · Viachaslau
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It works for both messaging channels and emails, but in the second case ignores the structure of emails, offering a resp...
Posted Apr 30, 2024 · Viachaslau
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Hi, The feature provided an excellent answer, summarizing a very long knowledgebase page into one paragraph. However, ...
Posted Apr 30, 2024 · Yaniv Dayan
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