Recent searches


No recent searches

Zendesk EAP - Generative search in Help center

New post

Generative search in Help center enable end users to see AI-generated answers directly within the search results page wh...

Posted Apr 12, 2024 · Gorka Cardona-Lauridsen

4

Followers

0

Votes

1

Comment


Sign up nowYou can sign up for the EAP here. We expect to enable the feature for the first participants from Monday Apri...

Posted Apr 12, 2024 · Gorka Cardona-Lauridsen

1

Follower

0

Votes

0

Comments


Feedback during the beta stage is very important for us. We want to hear what you have to say about Generative search in...

Posted Apr 12, 2024 · Gorka Cardona-Lauridsen

7

Followers

0

Votes

10

Comments


I don't know if this would even be possible but - I use the “Role Theme” which doesn't let me customize code. This has p...

Posted Jul 10, 2024 · Nikki Goodson

2

Followers

0

Votes

2

Comments


Can I test the EAP Generative Search via a non-live Guide theme acting as signed-in user? Unfortunately, I cannot levera...

Posted Jan 24, 2025 · Julie Lininger

0

Followers

0

Votes

0

Comments


We’ve activated the Generative Search “Quick Answers” EAP for all the Brands in our instance about three weeks ago.  We ...

Posted Jun 06, 2024 · Matt Russell

4

Followers

0

Votes

6

Comments


 The quick answer result below is giving incorrect information. Spectra AV and Spectra OX are two completely different p...

Posted Jun 03, 2024 · John Tieu

3

Followers

2

Votes

11

Comments


With  {{generative_answers}} added to the SRP, I get this error when not logged in (anonymous). Uncaught (in promise) Er...

Posted Oct 29, 2024 · Chris Todd

2

Followers

0

Votes

3

Comments


The generative AI search feature is exclusively available to users who have logged in to Zendesk. As we do not require u...

Posted May 08, 2024 · Anne Cho

5

Followers

2

Votes

4

Comments


I've added {{generative_answers}} to the search results template. I'd like to add tips to the top and bottom of the Quic...

Posted Oct 16, 2024 · Paul Moran

1

Follower

2

Votes

0

Comments