Recent searches
No recent searches
Zendesk EAP - Entity detection
Show all
Sort by recent activity
Hi, I was quite surprised, when the new field ask me to add all potential field options. Can we convert existing fields ...
Posted Jul 16, 2024 · Tobias Hermanns
1
Follower
1
Vote
1
Comment
Does this feature allow now or in the future to detect dynamic data? For example, can I setup dection for an order numbe...
Posted Jul 16, 2024 · Michael
1
Follower
0
Votes
1
Comment
The entity detection feature is working on some messaging tickets and not working on some Wanted to understand what is i...
Posted Feb 15, 2025 · Tabish Khan
2
Followers
0
Votes
4
Comments
The entity detection feature allows you to define and detect unique information in tickets and messagin...
Posted Jul 11, 2024 · David Falé
3
Followers
0
Votes
3
Comments
Hi, i can´t download the Template it will forward me back to support.zendesk.com Thanks. Tobi
Posted Jul 16, 2024 · Tobias Hermanns
4
Followers
1
Vote
3
Comments
Hi, we can´t do modification on this field. I want set it to "Required" to Solve" that if AI not find it, Agents still n...
Posted Sep 12, 2024 · Tobias Hermanns
1
Follower
0
Votes
1
Comment
0
Followers
0
Votes
0
Comments
From time to time it´s need to upload new CSV with new field values, this is currently not supported.
Posted Sep 11, 2024 · Tobias Hermanns
1
Follower
0
Votes
0
Comments
We found out, that for multi-language, the tool isn´t good working. Example: Our field value is: “IPSEC VPN CLIENT” and ...
Posted Sep 11, 2024 · Tobias Hermanns
0
Followers
0
Votes
0
Comments
Our Agents, still highlight by values show up on Forms, this field is not linked to. This should be disable.
Posted Sep 11, 2024 · Tobias Hermanns
0
Followers
0
Votes
0
Comments