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Zendesk EAP - Entity detection

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The entity detection feature is working on some messaging tickets and not working on some  Wanted to understand what is ...

Posted Feb 15, 2025 · Tabish Khan

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The entity detection feature allows you to define and detect unique information in tickets and messaging conversations. ...

Posted Jul 11, 2024 · David Falé

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Hi,   i can´t download the Template it will forward me back to support.zendesk.com   Thanks.   Tobi

Posted Jul 16, 2024 · Tobias Hermanns

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Hi,   we can´t do modification on this field. I want set it to "Required" to Solve" that if AI not find it, Agents still...

Posted Sep 12, 2024 · Tobias Hermanns

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Hi,   could the AI be set to ignore https://link.to.somewhere and only parse https if followed immediately by [whitespac...

Posted Sep 25, 2024 · Tobias Hermanns

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From time to time it´s need to upload new CSV with new field values, this is currently not supported.

Posted Sep 11, 2024 · Tobias Hermanns

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We found out, that for multi-language, the tool isn´t good working.Example:Our field value is: “IPSEC VPN CLIENT” and th...

Posted Sep 11, 2024 · Tobias Hermanns

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Our Agents, still highlight by values show up on Forms, this field is not linked to.   This should be disable.

Posted Sep 11, 2024 · Tobias Hermanns

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Hi,   found out since a while it´s not working anymore on first comment, does anyone have same issue monitored?

Posted Sep 04, 2024 · Tobias Hermanns

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Some requests can be relevant to multiple products, for example, Camera Model A and Camera Model B. However, the drop-do...

Posted Jul 21, 2024 · Yaniv Dayan

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